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HISNA Infrastructure
Services provides the Hyundai and Kia Motor companies and their affiliates
with the Technology Infrastructure to support their critical Business
Applications, Back Office functions, Individual Workstations, Telecommunications
and the Local and Wide Area Networks. Infrastructure Services is a
shared services organization that provides support in a 24x7 environment
and hosts business systems in a modern Data Center with adjacent NOC.
Infrastructure Services provides ongoing support for production, development
and staging environments as well as support for new business system
projects.Utilizing cutting edge technology, the hardware/software
environment is a heterogeneous mix of technology designed to be scalable,
manageable and secure. The following is a list of services provided
by Infrastructure Services:
Data Center Facilities:
HISNA 5000 square foot Data Center is a state
of the art facility with the following features:
- Redundant Uninterruptible Power System with diesel generator
backup
- N+1 AC units with external redundant cooling towers.
- Gas Fire Suppression System.
- NOC to support 24x7 operation
Business Applications and Back Office Support
- Consultation on System Architecture and design.
- Procurement, installation and maintenance of hardware and software
for proprietary business applications.
- Microsoft Exchange messaging systems.
- Disaster Recovery
Storage and Backup/Restore (Tiered, Scalable
Architecture)
- State of the art Storage Area Network (SAN) with redundant
switch fabric.
- State of the art Network Attached Storage (NAS) with redundant
NAS Heads.
- VTL and Robotic Tape Library with offsite data storage.
- Backup/Restore Services
LAN/WAN
- Cisco based Local and Wide Area Network.
- Fully redundant Data Center Network
- Wide Area MPLS to Remote Office and Distribution Centers
with backup cannections.
- SONET in the HISNA Data Center from two different network
providers.
Telecommunications
- Voice Services and support for Nortel and Cisco PBX’s.
- Support and consultation for IVR and call centers.
- Billing and billing management.
- Wireless services for both voice and data.
Security
- Security Consulting.
- Monitoring tools and firewall management.
- State and Federal data compliancy implementation. Helpdesk
/Desktop Support
- IT and Automotive Dealership Helpdesk.
- Desktop Support - Break/Fix, Installs, Moves, Adds and Changes.
- Problem/incident tracking and resolution.
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